FAQ:

Q: When will my order be shipped?
A: Orders are typically shipped out 7-10 days after a blessing ceremony or consecration. This timeframe may be extended if orders are placed close to significant celestial events (e.g., Full Moon, New Moon, Eclipses) as we believe it is beneficial to imbue these potent energies before shipment. However, you may email us to request skipping these additional processes if you want your order expedited.

Additional Note: If you have ordered a statue larger than 4 inches in height, we will require approval to export the item to your country by the Fine Arts Department of Thailand. Since some sacred statues from our store contain raw precious stones, detailed declaration and approval are required. We will handle the entire process of submitting the relevant documents to the department for approval. This process will take approximately 3 weeks to complete. No changes to the shipping address are allowed once the order is submitted for processing, as the name and shipping address must match the details submitted to the Fine Arts Department of Thailand. This is also considered an issuance of transfer of ownership of the sacred item.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our carrier’s website to monitor the progress of your shipment.

Q: What are the shipping costs?
A: Shipping costs vary based on the destination and the size/weight of the items ordered. During the checkout process, you will see the calculated shipping cost before finalizing your purchase.

Q: Do you offer international shipping?
A: Yes, we offer international shipping. We have shipped to USA, Canada, UK, Germany, France, Spain, Italy, Czech Republic, Switzerland, India, Singapore, Malaysia, Indonesia, Japan, Hongkong, Taiwan, Korea, Philippines, Vietnam, Thailand and more. 

Please note that for statues larger than 4 inches in height, approval from the Fine Arts Department of Thailand is required, which may extend the delivery time by approximately 3 weeks.

Q: Can I change my shipping address after placing an order?
A: Unfortunately, once an order is submitted for processing, changes to the shipping address are not allowed. The name and shipping address must match the details submitted to the Fine Arts Department of Thailand for approval.

Q: What should I do if my order is delayed?
A: If your order is delayed, please check the tracking information provided in your confirmation email. For further assistance, feel free to contact our customer service team, and we will help you resolve the issue as quickly as possible.

Q: Do you offer expedited shipping?
A: Yes, expedited shipping is available upon request. Please email us if you need your order to be expedited, and we will do our best to accommodate your request.

Q: Are there any items that require special shipping procedures?
A: Yes, statues larger than 4 inches in height require special procedures. Approval from the Fine Arts Department of Thailand is needed due to the presence of raw precious stones in some statues. This process will take approximately 3 weeks, during which no changes to the shipping address are allowed.

Q: Can I request to skip the additional blessing process to expedite shipping?
A: Yes, you may email us to request skipping the additional blessing processes if you want your order expedited. However, we believe that imbibing the potent energies from significant celestial events can be beneficial.